how do i contact stubhub for refund?

I had a fraudulent charge on my credit card account from Match.com. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. If I did I woulda dropped my price or took my friend to the game. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. StubHub is offering the retroactive refunds now because the live events industry is opening back up. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. They say $0.00. The company does have something they term FanProtect Guarantee in its User Agreement. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. We are changing the way you register and sign-in to the StubHub Community. StubHub offersthe retroactive refunds because the live events industry is opening back up. Your sale is valid and you will be paid on your sale 5-8 business days after the event. 2023 www.cincinnati.com. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. See if youre using the right email and password. Who do I contact? Hawaii Pennsylvania StubHub customer service phone numbers and support There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. We just sent you a welcome email. Interactive chat The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Use of this website signifies your agreement to our. 1.866.788.2482. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. How Do I Contact StubHub For Refund? | Insurance Guide If you purchased on a registered account, your credit is available within your StubHub Wallet. Did you find it helpful? StubHub is a marketplace where fans buy from and sell tickets to one another. Reply anytime to let us know how we can improve. For customer support people can visit their help topics to search for answers to questions or browse popular topics. but I havent been able to get in contact with anyone from StubHub. Perhaps Its Time to Switch to Something Other Than StubHub. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Guaynabo, PR 00968. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Illinois Enter your gift card PIN in the PIN field when prompted. Viagogo, a tickets marketplace, bought StubHub in February 2020. On March 7th, StubHub emailed Marrali a copt of its refund policy. Still learning the basics of personal finance? Whats The Difference Between Class 2 And Class 3 NI Contributions? Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Have a StubHub question? From everything weve seen, the StubHub customer support is quite thin, to say the least. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. This material may not be published, broadcast, rewritten, or redistributed. And the exact same seats they re listed and sold for a different amount sold and the payout. Click or tap See actions and select Make changes. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Customer service all the way to your seat, 2000-2022 StubHub. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Ticket buyers and sellers say StubHub owes them after widespread event Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! I received an access code that didn't work and Customer Service asked me to give the seller a little time. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Review the StubHub return and refund policy at ReturnsAndRefunds.com. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Sorry we couldn't be helpful. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Remember, your order is covered by our FanProtect Guarantee." It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Click on any of the links and there is a private message link on the moderators page They can assist you. StubHub issuing refunds for events canceled due to COVID - The Enquirer I was a no show due to a soft water flooding of o Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. Support : StubHub Buy sports, concert and theater tickets on StubHub! "The return of live events, the input of customers, partners, and regulators, and the . Maryland: How to Get a Refund for All Your Tickets - Vulture 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Just log into your DoNotPay account using any. Since its inception 22 years ago, StubHub has grown to 800 employees. StubHub is also required to process any refund requests it receives going forward for the events at issue. . What a horrible service! DoNotPay can be by your side during the process and help you sue any company in small claims court. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. StubHub changed its refund policy about a month ago. No. Stubhub said they have the seats were listed until a hour past kickoff. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. See detailed StubHub customer service rankings, employee comments and much more from our sister site. but I havent been able to get in contact with anyone from StubHub. 1.866.788.2482. Learn more about how we make money. StubHub to refund canceled events after pandemic complaints - USA TODAY StubHub.com | Better Business Bureau Profile Please note that, for canceled events, no . When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. https://money.com/stubhub-refunds-covid-19-cancellation/. Sit back and relax while we do the work. DoNotPay doesnt care about that.

how do i contact stubhub for refund? 2023