Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Were available during the following times:
I think it may be that I included the symbol. Have a fantastic holiday. New management pushing all good long lasting staff out. Warm regards,Vicki. - Monday - Friday: 8.30am - 8pm
Verification can help ensure real people write reviews about real companies. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. We were devastated as grandchildren had been couting the days down. They are passionate about supporting new people into the business and we receive great feedback. You never know if the training team/management are telling you the truth or lying to you. Team leader will tell you they will call customer back 3 working days later. Absolute despicable bunch of cowboys. false, Av. Will look around for my next policy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Having problems? We are remunerated by commission for the arrangement, service and renewal of if(document.createEvent && document.addEventListener) { This hasnt always been my experience in the past but couldnt fault Maryanne today.You should employ more people like her, an extremely personable and lovely lady and renewal all sorted. } eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Isla Graciosa, 1 a:hover, Find out how we combat fake reviews. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. achieve performance targets across their product portfolio. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent .galleryCaptionInnerText {} //--> Have a fantastic holiday. It's quick, easy and totally free. On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . As I was desperate I bought it. Resolver can help you send your complaints to Staysure. Have a fantastic holiday. Claims We do not process claims for your insurer. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Seemed silly, but so be it, or so i thought. Full-time, Part-time . If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Thank you for posting your comments. They were no help at all. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Constantly being told to hang in there because improvement are happening when quite clearly they werent. Free interview details posted anonymously by Staysure interview candidates. Simple! If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Thank you. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. } #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm It was my aunty and they told me its not compassionate. They were rude, there was no consideration, no bereavement line. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. The People Team. Wed like to hear from you. I always use Staysure for holiday insurance.
Very friendly, knowledgeable and . They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. Dear WAMM71,Thank you for your 5 star review. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. You may change your settings at any time or accept the default settings. Many thanks. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc.
He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Please check with your phone provider if you are unsure about how much a call will cost. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. The HR Team. No support from customer service managers. Your Staysure Reviews. Dear David Clark,Thank you for your 5 star review. Grandchildren did not have to suffer for me. Were available during the following times:
I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. and make your voice heard. (Madrid), Espaa. I hope my friend who recommended me gets her 10 bonus !!! We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. display: block !important; Staysure 7 Nov 2022 - Remote Customer Service Representative . We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings.
Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. So you can be confident that youve got the right cover, thats tailored just for you. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. The operator was very efficient, helpful and knew his business. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. I got an online quote and with no warning it increased in 1 minute by about 40. n 71 Edifcio D 2 Dt, Queluz de Baixo Information provided by various external sources. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Have a fantastic holiday. } Then like us on Facebook and follow us on Twitter. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. your insurance policy. ) I wasn't entirely happy with the service I got but I don't blame the staff for it. We also ensure all reviews are published without moderation. Opportunity to express yourself and share thoughts and ideas. Warm regards,Ross, I have had holiday insurance with you for a couple of years. Most of the time the customers were great and easy to get along with. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. I will only use them in the future. We hope this will continue to inform and provide insight to our employees on the decisions we make. But I am still waiting for the activation email. your insurance policy. Here are 8 tips for writing great reviews. var STYLE_PREFIX = 'wsite'; You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. Have a fantastic holiday. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} .wsite-button-inner {} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. . The People Team. Thank you for your feedback. $(function() {
Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 This employer has claimed their Employer Profile and is engaged in the Glassdoor community. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. left: 0 !important; Have you been complained about? Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Bedford Road, Also, for some of our insurers we may receive a profit share payment if they Sunday: 10am 4pm, Christmas hours: Have a fantastic holiday. Wishing you all the best for the future.
Know your worth dont let money make you settle in a job who doesnt care about you. I would like to reassure you that Staysure take all feedback about our products and services very seriously. The advisor was very helpful and explained the various options available. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. font-family: "Open Sans" !important; Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. Customer Services Manager, Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. If you need more help, please visit our FAQ Help Centre. - Calling from within the UK: 0333 014 4512
The HR Team.
- Saturday: 9am - 5:30pm
font-family: "Montserrat" !important; Warm regards,Ross. function initCustomerAccountsModels() { document.documentElement.initCustomerAccountsModels++ A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. Thank you. var initEvt = document.createEvent('Event'); I dont know what Id have done without them.
Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. - Sunday: 10am - 4pm. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Staysure take all feedback relating to our products and services seriously. a:active{ We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. They subsequentialy told me to claim for myself. Then there was pressure to involve fiends to purchase Staysure insurance. Anonymous Employee in Northampton, England, I applied online. The operative on the phone was superb and I thank her for guiding me so expertly through the process. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. } Weve helped millions of people find a resolution. Interview. Thanks for your feedback. We encourage our colleagues to speak up and stand by our values of being genuine and caring. Filter. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Very friendly, nice people to deal with. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. It left me feeling nervous whether Ive done enough to declare everything. If there is a problem with the password chosen this should be explained. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Staysure is a good place to work, the training is good. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Friendly team with lot of knowledge. . We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people.