I am quite dissappointed. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Honor yours. To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. I purchased a ticket in February for a concert for over $800. Thank you StubHub. Problem is, I'd be wearing the "lost" one and would then be denied entry. Terrible Service! STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. The refund will typically process within 5 to 8 business days. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. About WSJ. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Said cancellation was glitch. Now you gave them no time to sell again. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Site says venue will honor original ticket but when i click on view tickets nothing there! Purchased 2 tickets to a college basketball game. if you have any questions please feel free to contact me. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. I am beyond angry and disappointed. this company sucks. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. They bought tickets with promise of money back if the event does not occur. 4.6.2020. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Call +1 (866) 788-2482 with all the details about the purchase. Called back for refund. This was an unauthorized, unreasonable charge. It reads Refund in Progress. You will receive an email with instructions on how to receive your refund. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Furthermore, If you have any questions, please do not hesitate to contact us. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Thanks for stealing my money and for the lack of respect for customer experiences. I wish I had read this before buying. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. This cookie is set by GDPR Cookie Consent plugin. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. The Hollywood Reporter is a part of Penske Media Corporation. We were so upset. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. Dworsky says he hopes she'll intervene. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Stubhub policy on refunds is ridiculous. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. A UNETHICAL ON THEIR PART. I tried transferring through Wells Fargo and they didn't let me transfer. I called the credit card company and the charges on the card had not even hit yet. We're not refunding money at this point,'" Cormier said. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Analytical cookies are used to understand how visitors interact with the website. We appreciate your patience. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Never again will I use StubHub! All rights reserved. Include the reason for the refund and any supporting documentation. How Can I Request a Refund for a StubHub Ticket? So i grabbed 2 tickets ( I checked after they went on sale). "We were only allowed 120 percent credit toward future concerts, not refunds. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. So is Amazon, but they can cancel orders and issue refunds. No where did it say there is 15% charge. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . They still charged me fully for a canceled ticket transaction. Of course! Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. When I received the tickets it is stamped on them in large lettersStudent ID required! When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. How to contact the seller. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. I want my money back I am not thinking about other events that might take place in the far away future. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. Contracts are contracts. Their poor customer service folks! As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! Any good news for refund for us regrading clear actionable step to get Coachella refund? WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Do not buy tix here! If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. These people are entitled to their money back.". StubHub won't refund my money. Email is another option for requesting a refund. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. Tap Tickets in the navigation bar at the bottom. After the switch, you will enter the email address you use to access the community in order to reset your password. This cookie is used for the website live chat box to function properly. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. I should be given a refund! If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. He reportedly paid $120 per ticket. I will never use Stub Hub again. Receive a coupon for 120 percent of your original purchase*. So now the tickets will not arrive in time for my event. The 4 tickets were then sold to 2 customers. Is there any way to find out if its still being processed at all? Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Never use stubhub again. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. and would like to return it? I purchased tickets at the very last minute and got amazing seats. I'm returning the tickets and buying else where. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. 2. All Rights Reserved. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Other sellers may take a case-by-case policy. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Obviously the concert was canceled and I would like my money refunded. Even talked to their top customer service expert who was an absolutely useless subhuman monster. They just don't care! No. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. I WANT MY MONEY BACK!!!! I requested refund now, but they didn't reply me yet. I went to Barclays Center for the Chris Brown Party Tour yesterday. We were so excited to go together and experience this momentous event! The suit explains how StubHub has changed its. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". "We were only allowed 120 percent credit toward future concerts, not refunds.". Select Sell tickets from the three dots. I would like a refund!!! i am not interested in a credit that expires so therefore am requesting my full refund. Stubhub did refund, but plans are ruined last minute. Where Can You Use Your Macys Credit Card? The cookie is used to store the user consent for the cookies in the category "Other. Awful company that I hope fails soon. Concert is tonight and just received tickets in a completely different section then what i paid for. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! How is this right? I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. I would like my money back due to a postpond concert hours before the concert. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. Cops said to all the r maiming people that we would get our refunds back! Just bought tickets. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? "I finally got a supervisor on the line and he said 'No. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Explain your scenario, and provide any applicable evidence. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. Never Will I Buy From Stub Hub Again. I lost my tickets. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Our policy change may have come as a surprise to people. Too late to purchase decent seats. Copyright 2012 - 2023, ReturnsAndRefunds.com. FRACK! That is a great question. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Til' they get their procedures in the correct order, I'll never return as a buyer. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . This is the worst service I have ever are ticketes but are tickets were NO good. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. If Adele ends up cancelling you will get a refund. The company blamed the difficulty of recouping from sellers during the pandemic. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. "If you have tickets to a show that is postponed, you will be able to select your refund . I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. They said the money had already gone to the seller which is pure BS. I hope they will reply me asap, I just want get my money back. i have attached the information from the venue. Tons of others with stub hub purchases were going through the same thing. (Not to be confused with a free alcohol section which would have been great). My tickets were 100% real. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Crooks. Is it still taking 120 days? The original purchase has aged off my account history. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. At this point, this transaction constitutes fraud. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. I agree. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Or choose from the following popular destinations. I WILL NEVER USE STUB HUB EVER AGAIN. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. As a marketplace, we act as an intermediary for buyers and sellers. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Is Beyonces Tour Another Dynamic Ticket Price Mess? never use them again. Don't take NO for an answer! When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. When I got to the venue my tickets were no longer accessible. But by the end of March, refunds were suddenly gone. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. We're not refunding money at this point,'" Cormier said. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. IndustryLegalTop Story We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. I will never use stub hub again. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in?