Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Learn more about return shipping. To ensure all of our members have a great experience on eBay, most purchases are covered under the eBay Money Back Guarantee. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Also, the seller cannot refund GSP charges. I'm just tempted to toss it in the garbage and save myself a lot of aggravation for the $11.00 I may or may not receive. Very Sad! Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. Sky devices Elite Octax Tablet FRP Bypass Google Android 11 2022 Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. To submit a refund request, log in to Your PayPal account and under Your PayPal Account Activity select the eligible purchase You returned and click on the Get Return Shipping on Us link beneath the purchase. We use cookies to ensure that we give you the best experience on our website. We appreciate the feedback. If you need help, you can contact us. Good luck. I'm more irked than upset about this basically because there isno provision for flexibility. And there was damage on almost every side of the charger. Its important to request the refund within a timely manner. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. 09:08 AM. The seller will also pay for return shipping. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Get streamlined shipping at no extra cost Simply pay the cost to ship. It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. 'Sitting duck' eBay sellers take a stand against the - the Guardian Ebay does not accept pictures in disputes, why would a seller? I dont accept returns, why do I have to pay for a return postage label? eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! Death certificates show that you died. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. 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Returns. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. 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We called eBay ( BIG KEY! We do not give refunds and this buyer did not read the terms. Then to top it all off she left negative feedback calling me a liar. Defective. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". If they deny it, escalate it to eBay and they will more than likely rule in your favor. You won't be able to re-open the request once it's closed. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. But , as we all know, not all sellers (or buyers ) are honest. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Is Getting a Refund for a USPS Late Delivery Possible? We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Otherwise not as described on arrival. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. Learn more about our Condition of returns policy. Comment below and let us know what happened and how you resolved it. (Valid reason for a return, and I thought it worked when I sent it out). If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. But in many cases, a duplicate item would be difficult to find or too expensive to find and intentionally damage. . That shakes them out of the tree. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. RETURN POLICY - Riffraff So sorry to hear that Donna! Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. That's not "new". Here's how to send an eBay shipping label from the View return details section: You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. How to Return an eBay Purchase - liveabout.com Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. , Most single items can be wrapped with 3 of padding in a single box. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted. A couple of buyers indicated they received no response. I was calling them to see what my options were. The Buyer than escalated the case higher and the end result was that EBAY rewarded the Buyer with a full refund and not responsible to return the damaged item. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. I received it with stains and pulls in the fabric. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. You can also find more information in our full article below. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. If you want to start your own business, the reseller business model can be a great place to start. I shipped an item and it was damaged in shipping. If the item isn't too big or heavy, that may be a possibility. If you want return shipping to be insured, see our section on alternative return shipping options. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. But that was not the case. When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS, I Re: SELLERS LEAVING EBAY IN DROVES, AFTER 20 YEARS Re: final value fee includes charge on sales tax! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Required fields are marked *. Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. I appreciate,though, that huge volume sellers probably can't even keep up with all the e-mails they get, so they have hard and fast rules. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. Need an update on an open return request? As to a Return within the GSP for Not As Described, I would assume the same principle applies. Once you request a return, the seller should get back to you within 3 business days. But at some point, the scammers are going to figure out the weakness in that business plan. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. Also, depending on what type of item it is, you might be able to argue that it would be useless to the seller in its damaged state. We tried reasoning with them but they would not budge. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. The choice is not up to the seller, that is . Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. Thanks for all you do. You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. Our app can prove handy in a variety of other situations, such as: Visit our learning center for a full range of our services. And the fact that people like myself willnever make another purchaseis of little consequence to them. What To Do With Old Glasses? 5 Top Tips - Fashion Eyewear UK Item damaged in shipping - PayPal Community A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". eBay is no different. Or perhaps send a replacement if you return the item via untracked shipping? Select Mark as sent. Os compradores podero ser responsabilizados pela perda de valor de qualquer item que seja devolvido em estado diferente do que foi recebido, ou que no tenha sido embalado com segurana para evitar danos durante o transporte. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Return postage for buyers | eBay What am I going to do with the returned item? I attachedpictures of the item and requested resolution. Hopefully he will be able to. Just initiate it as such, and the seller can either approve or deny it. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. If so I would have called back to get a new representative on the line to straighten it out. The best and quickest way to file a return request for the faulty item is through your eBay purchase history. Scroll down to the RMA number checkbox, click it in and submit the changes. A similar issue happened to us recently. Heres What You Should Do. How you request the return depends on how you bought them. And is it mostly positive? No, this seller is not in China . he's American. Adding tracking details to your return helps protect against delays or issues in the refund process. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Choose Print label. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Also we would never sell a broken item pretending that it was not broken. eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Hope that helps. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Why Did My Package Go Farther Away, USPS? Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. Return an item with alternative shipping arrangements. I don't plan on stopping any time soon. you misused the product or service in a way that contributed to the problem. FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. But I do tend to set high standards for sellers based on the way I behave as a seller which is a good way to set myself up for disappointment. This buyer says the item is ruined because we folded the cardboard backing of the item. Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. I'm not confident that I will receive the refundif I don't send with tracking. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. eBay Selling! Photographs show that you have lived. -Unknown. Security Challenge - Send Money, Pay Online or Set Up a Merchant Account To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. This is, as Mr. E. suggests, one area where smaller sellers who really know their items well and know their buyersdo have an advantage. The item I purchased was hard to find and, against my better judgment, I bought froma seller who has thousands and thousands of sales each year. The amount of horse-hockey stories that would phone or walk-in was astounding. I don't accept returns, why do I have to pay for a return shipping label? We would refund a buyer if an item was damaged. What happens to seller when eBay refunds? Also check the email messages you received from PayPal and/or eBay. I think I'd be able to spot whether a damaged item photo was (a) really one of my items; and (b) was really damaged, and I'd refund based on the photo. as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. I dont think they really read this post. Most sellers refund as soon as they get the item back. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. He returned the item because it didnt work when he received it. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Who covers the shipping costs depends on why you're returning it. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. There are several ways you can send an item back to the seller. However, it already is quite flat. Why should a buyer be out anything because they got something broken? A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Your email address will not be published. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. The seller has 3 business days to get back to you. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If you continue to use this site we will assume that you are ready to rock on with it. Start an item not as described claim, cite damaged in transit, and get a full refund. Enter the desired refund amount, and select Send refund. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping.
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