If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase.
How to Get a Refund from StubHub - Christian Small How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay They will offer you either 120% credit on a future ticket purchase, or give you your money back.
Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For All rights reserved (About Us). Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale.
AG Racine Announces Settlement With StubHub Over Cancelled Tickets You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. 2023 Fortune Media IP Limited. This may include details from your tickets (so be sure to keep them), or information from the event venue. How do I know if my event was impacted or where can I see the event status? As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Worth to consider! Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal .
StubHub to refund canceled events after pandemic complaints Edit: People are asking a bunch of questions, so here is the article with StubHub's statement.
But people want their cash back now. That customer may need to try and exchange those tickets, or attend the rescheduled date. Whenever that might be. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. It was a waiting game until March 30. Your email address will not be published. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? If a ticketholder cant attend, they can resell their tickets on StubHub with no selling fee. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller.
StubHub now offering cash refunds for Covid-19 canceled events With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. Lindsay is the author of this solution article.
StubHub to Refund Over 75k Customers for Events Canceled During the Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Avoid close contact with people who are sick. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. Avoid touching your eyes, nose and mouth with unwashed hands. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. As if the cancellation of sporting events and concerts wasnt enough. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. Offers may be subject to change without notice. No. Unfortunately, not all ticket sellers and venues are making it that easy.
StubHub Sellers Cries Foul Over Secondary Ticketing Market's New McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Through it all, Marketplace is here for you. If the event is canceled and not rescheduled, you will get a refund. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. StubHub users agree to StubHubs policy on venue health and safety protocols. The event was canceled and turned into some online-only baloney. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Odds & lines subject to change. Theyve only suspended them. Set your price or use our recommended price and tap List tickets. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Explain your situation and why you wish to receive a refund.
PDF In the United States District Court for The Western District of Wisconsin Viagogo, a tickets marketplace, bought StubHub in February 2020. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Emily Walsh.
Concert "postponed", stub hub wouldn't refund, dispute - reddit 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. First published on August 20, 2020 / 6:06 PM. Seamlessly, a full refund will be reimbursed to your account. This station is part of Cox Media Group Television. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. If they are successful, the defendant pays the legal fees. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices
Ticket refunds: Here's what to do if your events are canceled or It depends on where they got those tickets. Learn more about disclosing health and safety requirements on your listing. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks.
Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Just three weeks later, the company issued an update on their coronavirus policy. However, there are some cases where StubHub may give you a refund, or even replacement tickets. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Filled out the block for reason. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. They're trying to claw that back. 100 The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. Buyers turn to credit card disputes to recoup cash. Unless you want a refund). SBNation.com. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Customers can choose to keep their credits if they like. StubHub will offer refunds for canceled events but not postponed events. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Events that were postponed or rescheduled won't be refunded, Fowlks said. Our mission to make business better is fueled by readers like you. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. and click the Request cash refund button on the appropriate credit.
Gametime Guarantee | Gametime Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries.
What will ticketing look like after StubHub files for - Medium ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. StubHub and several more of these. 2021 The Associated Press. Some have received refunds, StubHub said, "in jurisdictions where they are required. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. Overall, the website has very good customer service & refund policy.
Can I change, cancel, or get a refund for my tickets after - SeatGeek Only 120% coupon? If you don't, we may cancel orders and charge you as provided in our User Agreement. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Receive a coupon for 120 percent of your original. Call 1-800-GAMBLER. For most sold out events, Stubhub is a great and easy way to get tickets. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Looking to sell? Please enter valid email address to continue. Followhim on Twitter at @ProofHearsay. All Rights Reserved. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance."