is aep disconnecting service

Consumer line: 225-342-4404 or 225-342-4999. (Subsidiary of American Electric Power Company, Inc.) Appalachian Power Co.s (APCo) ratings reflect the companys integrated electric utility asset base and credit supportive regulatory environment in Virginia, along with the somewhat restrictive environment in West Virginia. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. 1996-2023 American Electric Power. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. Consumer line: 701-328-4082, 877-245-6685. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. stanford anesthesia residency sdn . You're in the right place. Renewals not needed if physician certifies that condition is permanent. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. Limit the use of My Sensitive Info | We hope youll find it bright, forward looking and easy to navigate. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Delay disconnect for 30 days with medical certification. Douglas Sacha / Getty Images Drip Loop Certification of licensed doctor or health practitioner is required. AEP Ohio disconnects questioned-Lima News. Terminations are suspended for 55 days when people apply for federal energy assistance. START, STOP, OR TRANSFER SERVICE - AEP Ohio View a table of state seasonal termination protections only. No disconnect if customers enters into a deferred payment plan. Winter termination procedures: The previous day's highest temperature did not exceed 32 F, and the temperature is predicted to remain at or below that level for the next 24 hours No disconnect if customer is on a payment plan. Ban for special circumstances such as extreme weather or life-threatening situation. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. This applies to both regulated and non-regulated energy vendors. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Ban for special circumstances such as extreme weather or life-threatening situation. We know our customers are concerned about their families and. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Customer must negotiate a payment plan before disconnect date. No disconnect if customer agrees to payment plan. AEP will restore power in the following order: 1st - Hospitals, Police, Fire Services 2nd - Main lines/circuits 3rd - Branch lines 4th - Lines to individual customers. When you opt in, we automatically fill in your ID from then on. Consumer line: 303-894-2070 (Denver) or 800-456-0858. Service Requests - SWEPCO (1) If the utility company is denied access to disconnect service, the utility company may subsequently disconnect the utility service in accordance with the provisions of paragraph (I) of rule 4901:1-18-03 of the Administrative Code. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Utilities must offer payment plan suited to customer's financial situation. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. No disconnect if termination will adversely affect the occupant's health; must be certified by licensed physician or Christian Science practitioner. 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. An investor-owned electric utility, electric cooperative, or public utility providing water service shall permit a residential customer to delay termination of service under this chapter two times within a 12-month period. Generator Safety for Businesses American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. Disconnection is delayed 60 days with certification of medical emergency, may be renewed every 60 days as necessary. Consumer line: 800-522-2404, Salem: 503-378-6600. Consumer line: 800-922-1531or 803-737-5230. On May 19, DC Council passed additional legislation requiring electric companies to: (i) make payment plans available to eligible customers with a minimum term of one year, unless the customer requests a shorter term; (ii) waive any fee or penalty arising from the payment plan; (iii) not report to a credit agency that the customer's account is delinquent; and (iv) notify all customers of the payment plan's availability. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Consumer line: 800-342-3355 (disconnect); 800-342-3377 (general complaint). However, if you're moving to another APCO address, use our transfer service form. Commission may order a ban on all disconnections if severe weather or if dangerous to health of the customer. Removing Equipment You can remove an AEP Ohio outdoor light, remove a meter, or stop temporary service by using our modify service forms. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. Updated 4:00 PM ET on Mar 03 Market data provided by Q4 Inc. 2022 Q4 Earnings Release If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. PDF Meter Remote Connect / Disconnect - EPRI Disconnection is delayed 30 days if the health of a household member is adversely affected, certified by a physician and can be renewed every 30 days if illness persists. 30 day delay, with renewals up to 90 days, if physician certifies that disconnect would adversely affect the health of a household member. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Disconnect ban if health of household member would be adversely affected, need medical certificate. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Modify or upgrade service Reposition service equipment Move to new location Request a Letter of Credit If you need a credit reference, we can send one based on your history with us. Where is the AEP corporate headquarters located? No disconnect if illness would be aggravated, need statement from doctor. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Customer must pay bill in installments within the next 90 days. 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Disconnection is prohibited if customers agrees and adheres to payment plan. To avoid unauthorized access, youll still have to enter your password. You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications Disconnects will resume for residential customers in Virginia on January 11, 2022. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Disconnect prohibited if customer agrees to a payment plan. No termination if National Weather Service issues a heat advisory or excessive heat warning. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. No disconnect for 15 days for illness certified by a physician, certification can be renewed. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Our Regulated Companies Maintaining the nations largest electricity transmission system and more than 223,000 miles of distribution lines, we deliver safe, reliable power to customers in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia. No disconnect if temperatures are 32 F or below during the day, 20 F or below at night or if the predicted heat index is 101 F or greater. Requires PUC approval. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. Several of Arizona's energy vendors enforce moratoriums with varying criteria. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. No disconnect if customer agrees to payment plan. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. 30 day delay and 30 day extension possible in case of life threatening condition. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Utility company not required to negotiate a payment plan more than once due to significant change in financial circumstances. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Customer is required to enter into a payment plan. The 30-calendar day delays may be consecutive. News Releases. Cookie Settings| The low temperature threshold does not apply if an energy utility offers a Commission-approved winter protection program. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . Regulated utilities must get PSC approval for disconnect. Medical Certifications. Prohibits disconnect if customer is blind, disabled, or 62 years or older and the remaining household members are 62 years or older, 18 years or under, or blind or disabled unless the utility contacts the household 72 hours prior to termination of service for the purpose of devising a pay plan. Residential FAQs | AEP Energy 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782, December 1 - March 31, with extended payment plan. If you have forgotten your security code, please call 800.672.2231. Know Your Rights - Public Utility Commission Of Texas Use of this site constitutes acceptance of the AEP Terms and Conditions. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. AEP.com This online function is currently only available to residential customers. 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