I hate to hear this has been your experience and would love to investigate this for you! How to Report an Issue Online Visit xfinity.com/xfinityassistant. How to report a downed wire if I'm not a customer? Xfinity Status Center - Check for Service Outages In Your Area How do you fix an exposed wire without electrical tape? STAY AWAY from downed power lines. The tubing will start to shrink almost right away. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Sky News is distributed via an English-language radio news service, and through online channels. Click the "New message" (pencil and paper) icon, 3. Downed power lines and safety after a storm - CenterPoint Energy For immediate assistance, check out the Xfinity Assistant. For more information, please see our up. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Responsible . How do I get Comcast to come deal with this? If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. A: Cable and phone wires dont carry current, so its safe to remove them. . If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Sky News - Wikipedia 2 1 RR ryanray.rr81 Visitor 2 Messages Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Two delivery trucks have had close calls recently. How to stay in touch with Verizon during an emergency Thank you! To confirm, are the wires in question still low-hanging by chance? I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Immediately Call Emergency Services. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? For immediate assistance, check out the Xfinity Assistant. Do not send the firewall logs as an attachment. A coaxial cable is capable of carrying current. Comcast Xfinity Outage Map Is The Service Down? Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I will post again here when/if I receive a reply or action is taken. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Should you experience further issues, please create a new post. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Press question mark to learn the rest of the keyboard shortcuts. It's infuriating. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Some utility companies mark or paint their lines. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Emergencies and Safety | Consumers Energy Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. 1. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Comcast Xfinity Outage Report Is The Service Down? We have all the tools to help with your cable line and make sure it gets taken care of. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. A recent storm brought down a tree which took down one of the above ground cables by my house. An official employee, such as myself or whoever is first available, will respond. How do I know if my home is wired for Comcast? Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. You can also request a call at a time that fits your schedule. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Internet Security with Xfinity - Report Abuse If you absolutely need to have it removed, consult with an electrician before doing so. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Service Status Center | Comcast Business We have made changes to keep employees safe so response and call times may be longer than usual. How do I report a downed telephone line? | AT&T Community Forums A woman in Huntington says she contacted Comcast several times about a line. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Scroll down and select Manage Internet. You may have to enter a lot of personal information to get connected, including your ZIP code. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. . Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. See how you can save when you add Comcast Business Mobile or add a new line. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Then Call Us. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Please send us a PM with your first and last name, as well as house numbers to your service address. I hope youre having a great week so far! The action you just performed triggered the security solution. I have followed these instructions and sent the private message on 6/1/21. Should you experience further issues, please create a new post. To qualify for the credit, customers must: 1. Make the report to that person.. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. X | `>`. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Id give them a ring. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Comcast does not do tree trimming. We're sorry that didn't solve your issue. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. I have a downed line in my front yard. Report Issues with Your Xfinity Services - Xfinity Support Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. I can't get into my property because the line is blocking the drive way. Call 800.288.2020 . Companies respond better when others are watching. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Update on June 10, 2021. Where on your property are the lines down on and would you consider them a safety hazard as of now? Click the direct message icon, 2. A drop-down list appears. Hello there! First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. There appears to be no other way to contact comcast/xfinity. ARA - Utility Regulation - Houston There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I am a bot, and this action was performed automatically. We've had a downed wire touching our building for about two months at this point. Include the words "Firewall Investigation" in the subject line. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! how to report downed wires | Xfinity Community Forum Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. If you have questions about your services, we're here to answer them. I have a downed wire in the middle of the street. Hi, @user_af7a95. Warn others to stay away. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Step 1: Inquiry. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Our team can assist with getting those downed wires raised. A drop-down list appears. In the aftermath of a major storm, be aware of hazards presented by downed power lines. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Contact Us - Customer Support | DISH Marion County officials report storm has passed leaving widespread wind I am a bot, and this action was performed automatically. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Find an Xfinity Location Check the status and hours of locations near you. An official employee, such as myself or whoever is first available, will respond. Connectivity and managing Your Comcast Business network. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the center conductor of the cable is solid copper, it carries it quite well. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Woman battles Comcast over downed line - WSAZ Full special report: Alex Murdaugh found guilty in murders of wife and son Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. You can report an issue by going to the Xfinity Status Center. Get in touch with Comcast Business. Report an Outage | PECO - An Exelon Company - PECO Energy Company By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Youve reached the best place and perfect person to help with virtually all of your account needs! By selecting Accept all, you consent to our use of Cookies. How do you get straight to a representative? Jul 2007 - Sep 20169 years 3 months. Call 800.288.2020 and select Repair. Downed/hanging electrical wires - who to report to? | Universal Hub Asking on behalf of my place of business. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. First Call 9-1-1. Privacy Policy. Our community is your official source on Reddit for help with Xfinity services. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. We've had a downed wire touching our building for about two months at this point. the chances of Comcast having their act together enough to even . In the 'To' line, type "Xfinity Support" there. Hope this helps you out. For immediate assistance, check out the Xfinity Assistant. This option is available 24 hours a day, 7 days a week. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. I don't have AT&T, or a landline. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. 7 years ago. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In the top right corner, you'll see a little chat icon near the bell icon. Cloudflare Ray ID: 7a2ad44e3df86ef8 Reporting this to comcast seems to be a problem. Ask for the Comcast liason. Low hanging main line cable | Comcast Business Support Community It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. We have made changes to keep employees safe so response and call times may be longer than usual. It's a hazard to pedestrians and vehicles! Thank you for bringing this issue to our attention. An official employee, such as myself or whoever is first available, will respond. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Don't touch a downed power line or other equipment. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Emails sent with an attachment cannot be processed. Press 0 a lot. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. It's not the power line and I don't think it's the regular cable either because there's no service outage. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. how do i report a downed comcast line? - tourdefat.com https://corporate.comcast.com/stories/meet-our-digital-care-team. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Usually 911 dispatch has unlisted numbers for utilities. Please help before someone gets hurt. Report it as a hazard to your local PD, maybe they have a better contact. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. An official employee, such as myself or whoever is first available, will respond. You can contact 811 to get utility lines marked. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Call us anytime at. I also appreciate you taking a moment out of your day to reach back out to our team! New comments cannot be posted and votes cannot be cast. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Tips in case of an outage What if my power is out? Whenever there is an outage, your first step is to report it via email or twitter. Yes, Comcast will come to your house to install the cable lines and equipment to your home. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. I am extremely frustrated this issue has not been of the upmost importance to your company. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. A tree in my back yard has two large branches resting on the phone/TV cables. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Voting closed 14. Then, call PG&E at 1-800-743-5000. The tree and the cable are both on the grass verge next to my property. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Stay put and call 911. Our community is your official source on Reddit for help with Xfinity services. Throughout our history, DISH has always put customers first. Its important that you dont exit the vehicle unless youre in imminent danger. Payments are posted to your account after 5:30 p.m. on the day they are received. Thank you so much for contacting our Xfinity Support Team over Reddit. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Hope this helps you out. -You are responsible for the "mast," the . Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Massive outages do occur because of problems such as storms, floods etc. This post was marked as solved. Discussion. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Thanks! If the IP address resides on the Comcast network. Thanks! and our For immediate assistance, check out the Xfinity Assistant. That person will tell you who the city's contact is in the Comcast governmental affairs office. Create an account to follow your favorite communities and start taking part in conversations. Select Restart Modem to begin troubleshooting. Privacy Policy. This website wants shut 3.) You aren't allowed to. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Can you direct message your name and address? Question: Does Comcast Hve To Repair A Cut Cable Line Not a word either by phone, email or through the support chat since then. 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