Virgin Media does not have a customer service email address. 15:15. Contact us - Virgin Atlantic Cara Durbin email address & phone number | Virgin Media O2 Business Thank you so much for your post and welcome to the community forums, it's great to have you here. Contacting Virgin Media. on As there is no other option I suppose I will have to go back in time and write a letter of complaint , 08-02-2022 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). This website uses cookies to give you the best experience. 04-07-2022 I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. This could save you valuable time, as opposed to trying to contact them. Virgin Media employs several customer contact forms covering the more basic subjects. Virgin Media Contact Number | Our Complete Contact List For Virgin I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on 01-05-2022 the email account is set up within my main virgin media account. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. 3. 08:48. Have you checked out your online account for any offers available? Fancy a chat? I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. Hi @Crashedagain, thanks for your message. 01-05-2022 I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. denis . - Ireland | Professional Profile | LinkedIn This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. Learn more, Have I helped? Simon S. - Service Operations Manager - LinkedIn For broadband, TV, landline, and account enquiries, phone 03454541111*. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. Virgin Australia Customer Service How To Get Help Fast? - Tiket2 on unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . The best way is to get in touch with them directly. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. Virgin Media Contact Details: Get in Touch Easily. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 14:34. 18:10. Virgin Media Mail Forgotten your Password? | Reset Here | Virgin Media The enquiries@virginmedia.com and help@virginmedia.com addresses have been discontinued, and any emails sent will bounce back. Virgin Media TV and Phone Digital Spy Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. We would love to hear from you! Thanks to all authors for creating a page that has been read 98,155 times. You will be contacted by a member of our Complaints Team. on Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. I was genuinely wondering why you could not use the form. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Complaints contact number/ email - Virgin Media Community and is reached by going into manage other accounts. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . If you do ever need anything, please pop back and we'll be delighted to assist further. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. I work during the week, so don't get a chance to call at any other time. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. Better broadband and TV for less. Contact Customer Care | Virgin Mobile UAE Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? You should still be able to add a third party email address to the VM webmail page via the method you are using. Run Turgs Virgin Media Email Backup on Windows. 27-01-2022 Virgin Media contact number. 25-01-2022 Sales service for mobile 0800 064 3820. Ask the community. You can use the Live Chat service for sales, upgrades and complaints. How to Contact Virgin Media. I got through yesterday via the Whatsapp which I think is a very good service. 16:11. and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. That was a mistake. What error are you getting with that forgotten password page when you enter the security information? Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. I've been trying to contact Virgin Media for about 3 weeks now. This complaint form is for Virgin Media Ireland Customers only. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. Have tried assorted work arounds, but still can't get in. 11:18 It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Need a helpful hand to show you how to make a payment? - edited 3 Simple Ways to Contact the Media About a Story - wikiHow What is the phone number for Virgin Media? on 04-07-2022 Thanks for posting. on GIVE US A CALL. on As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. For further guidance on cancelling your contracts, take a read through our service cancellation guide. Enter details of Virgin Media IMAP settings in the interface. If not, they are charged at the same rate as a standard UK landline number. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. Virgin Media corporate head office | headquarters | Phone Thank you for that information. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . Account number - Virgin Media Community - 5269542 Log in to your Virgin Media Business Mobile Account. 24-01-2022 By having an area code, customers can keep their number even if they move to a different area. Re: Wifi Pods - how to order. Click Mark as Helpful Answer or use Kudos to say thanks, on No welcome email - Virgin Media Community - 5268425 Which Is the Best Alarm System in Ireland? Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. Keeping email address if leaving - Virgin Media Community Contact Us | Virgin Media Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. To purchase products or services, or to move your services, call us to speak with an agent. By using our site, you agree to our. The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. It's free and takes less than a minute to check and compare. 08:49. Click on the next button to Backup Virgin Media . There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. To confirm, have you been able to try different web browsers? Got a question about our services or need a troubleshooting tip? If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. 11:36, I have to give my credit card details which I am nervous about, on 09:19, I got through yesterday via the Whatsapp which I think is a very good service. 11:49. Necessary to provide basic functions of the website such as page navigation. For some reason, I cant now access this email from my iPhone as the password is incorrect. on I've been on hold for about 3 hours total now. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. Did you know, 95% of our customers find the solution to their problem using the help and support pages. The provider is also active on Facebook, where you can post a message seeking help or advice. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Hi folks. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. Personally, whenever I make a formal complaint to any organisation I always do it by letter. While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . Aaron has been with Selectra for over 3 years. Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place. Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. 14:15, 13-07-2022 on - View your recent mobile usage . If you're not using your own device, read our help on private browsing before you sign in. D01 C9W8 on After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . I'm afraisd there isn't a contact email address. Follow the below steps to save Virgin Media Emails: -. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. Step 1) Create a distribution list in your Address Book. 3 hours ago. Select Email folders and choose file saving options in the list. It takes me to a box with two bars, your email address and the second bar is your password. 11:25. Virgin Media contact forms cover the following categories: One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter. Account number. Email Virgin Media | Tips & Talking Points - GetHuman In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. Alternatively you can also use your mobile minutes to call without being charged extra. To find contact information for a newspaper or TV station, search the name of the media outlet online. Customer service 0345 454 1111. Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. 16:59, Thanks for joining me on PM - just to update the thread, this was reset and advice given to do virus scans then after 1 hour access the mailbox , on This includes the availability of email addresses, phone numbers and callback forms. 09:44. It has to be . This must have been coincidentalI have one box with a line going to house(cable ?) Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. So essentially I would need to set up a gmail account then I could add that To the VM webmail? 04-07-2022 I just want a broadband upgrade also. 07-07-2022 It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. Virgin Media broadband customer service & complaints contacts Develop the tech skills you need for work and life. You might find exactly what you need right here, quickly and easily. on If possible, avoid calling when you are rushed for time. The online chat button does not work! 28-01-2022 Changes to our Acceptable Use Policy for Virgin Media Mail. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/v4-460px-Contact-Virgin-Media-Step-1.jpg","bigUrl":"\/images\/thumb\/8\/8f\/Contact-Virgin-Media-Step-1.jpg\/aid10172561-v4-728px-Contact-Virgin-Media-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"