Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Really, I'm the first to have these issues? The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. You are using an out of date browser. The last step is to install the new Sync app on your Mac or PC. Ie. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. With our lights, sensors and switches, you can make your house the brightest home on the block . Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. For some problems, it is difficult for you to find solutions online. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. The consent submitted will only be used for data processing originating from this website. Your comment will be manually reviewed and approved by Tristan in less than a week. I don't get it. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Seems like after the last box update nothing is working it's been a while now. Philips Hue Sync app unable to display lights : r/Hue So it's the sync box that's got the problem, not the wifi. A: Answer. 4. The system is composed of two standalone units, which are an app and a physical box. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. How does this all work? Go hands-free with voice Click on the search icon on your taskbar and search for %appdata%. Read more. Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US Apps are complicated pieces of software. Find the Hue Sync app folder and delete the data inside of that nested folder. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. UU. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Then the Hue Sync App you reinstalled will behave like a first-time setup to repopulate its own data files. Does anyone use an Apple TV 4k and is it working? I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Hue uses these connections to create their surround lighting experience. First, download the Hue Sync app for your iPhone, iPad, or Android device. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. Turn off Dolby vision when using sync box works. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Downgrade Back to Previous Hue Sync App Version. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Here I will give some suggestions if you will have some glitches. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. The Hue Sync Box appears to have a trickier set of problems. The Sync Box supports HDMI. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Continue holding the BIND and EJECT buttons for 10-15 seconds. All rights reserved. I get no signal issues regularly since the latest update, and I have constant signal cutouts. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. This website uses the TMDb API but is not endorsed or certified by TMDb. zulfikarfrombanbury, call Your TV connects to the output with a short HDMI cable included in the box. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? It really adds to the experience and may reduce your eye fatigue. If the apps data files get messed up, the app can start having performance issues. I am using it daily here and like it a lot. Sometimes your App maybe gets messed up, so it would be having connection issues. Dolby Vision not working - From apple tv - Apple Community You can also just wait it out. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. 5. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. jdo_apple. Create an account to follow your favorite communities and start taking part in conversations. So have you ever felt like you want to step into the world of your favorite video game? User profile for user: You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. He has therefore loved seeing smart homes hit the mainstream. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. For example, HDMI 1 could be the name of your gaming console. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. I will tell you some methods to fix it. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Apple TV 4K, Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. ask a new question. company number 03997482, registered in England and Wales. But whats causing the connection issue you may encounter. Press J to jump to the feed. All Rights Reserved. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Hello just here to say you are my favorite person as this has fixed my issue too!! You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. I will list some issues to see if you have had them. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. My LG tv has only HDMI ARC and not eARC. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? However, how to do if the method doesnt work? If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. These are devices that boost the range and performance of your Wi-Fi router. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Aug 22, 2020 6:17 AM in response to ShYnNoK. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. So you can reinstall your previous version and uninstall your current version easily. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). Hue uses these connections to create their "surround lighting" experience. Rollback the version of the Hue Sync App. Your email address will not be published. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. I press Sync and it starts working but still says no signal detected. Description. 1 Home Entertainment Tech Resource. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Simply delete this folder and the app should repair itself. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. What is different about the Apple product that it doesnt work? APs are often best used for devices that dont need a 100% steady internet connection. I've contacted Philips Hue Support but they don't know what they are doing. You also need to install the new Sync app on your PC or Mac. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync.
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