I had to pay $70 to ensure a seat with my husband. Please note that the choice is limited under these conditions. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. At least for us, our United Flight to Munich in Premium Economy was much better than I expected. Thanks so much Mr. important. My outbound ticket included two checked bags at no cost. I can't believe I really did this for more UA PQP. Almost all seats on the Lufthansa fleet have moveable armrests which make access to . I would bet that Lufthansa's competitors in this market also charge similar fees. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? Find Cheap Flights. Please note that the name must be identical to the name on the flight booking. At 25/$35, Lufthansa's prices are outrageous on a short-hop across Europe and can only be argued for a long-haul service. I can see the seating part of the interface, but the link to change seats is gone. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". United provided the Lufthansa confirmation with my reservation. My bags were stuck in Frankfurt. Tipping for wheel chair assistance 6:02 pm. This isnt a huge deal, as your connecting flight within Europe will probably be relatively short. Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: To use our mobile site, please enable JavaScript. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any time before that. Nothing from Lufthansa so need to check for adjacent seats during check-in (23 hours before departure now) Please do not reply to violations of our Community Guidelines. Advance seat reservation | Lufthansa As Lufthansa described this option up until now: Carry out upgrades, receive special access to advance seat Passengers who are HON Circle Members (excl. You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. You have no condition or position of responsibility that would restrict you from carrying out these tasks or would lead to bodily harm in their execution. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448662', '');}, 'log_autolink_impression');flights not booked through them. If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. At least my United Premium Economy seats never changed and my departure is on time They keep you in Germany forever? Revenue almost doubled to 33 billion euros Record results at Lufthansa Cargo and Lufthansa Technik Highest Adjusted free cash flow in company history Booking momentum remains strong at high average yields Passenger numbers more than doubled: Over 100 million passengers on board again New aircraft and new cabin interior for premium flight experience Further significant improvement of Adjusted . Photo: Vincenzo Pace | Simple Flying. * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. standard seat, seat in the preferred seating zone, seat with more legroom). After he spent 5 minutes telling the flight attendant his tale of self-importance, she took our boarding passes and went away. in Agent at Lufthansa. Because you need your AC confirmation number. Any free seat assignment option for *S or *G? Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. In such a case, you can change seats free of charge. When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. One journey, countless possibilities: your upgrade to First Class on 2. If not then call the operating airline. Unaware at the time of booking, we wouldn't be able to select seats on a code share. I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. Ended up in a middle seat in row 50. You can see the exact position of the seats on the seat maps. If they don't go well there very well could be another strike. You will be asked to enter your information and then directed to a customer service representative. I will NOT be flying with you again. Advise others to share thrir experirnce honestly so that it benefits others before deciding to book tickets by this carrier. The hopeful in me is praying that they oversold. Booked flight for my wife and myself from Charlotte to Munich via Lufthansa for a trip to Verona. Like that old Seinfeld episode when Jerry rents a car Lufthansa knows how to take the reservation (and the money) but does not know how to hold the reservation, which is the point of the reservation! Advance seat reservation | Lufthansa Reminder Wake up call. You can book your preferred seat at the same time as the ticket purchase up to a year before departure, or at a later date up to 48 hours before departure at My . And yet their pricing still screams full service carrier.. LH has lost its way, the brand positioning is a mess and customer service at all-time lows: They position LH as premium, yet create these ridiculous light fares. Please note: If you are flying to or from Berlin (TXL), Cologne (CGN), Dusseldorf (DUS), London (LHR) or Stuttgart (STR . I will avoid Lufthansa in the future as much as possible. RT London , have cream tea get over jet lag,have some fun, see a friend and then fly to wherever . We are using cookies to give you the best experience on our website. https://www.lufthansa.com/de/de/Sitzplatzreservierung. (Yeah I now believe what those Jewish passengers went through with Lufthansa agents at Frankfurt). Theyve been getting meaner and meaner and meaner with basically everything. Lufthansa has added a new 25 fee to assign seats after check-in on Economy Light fares. Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. Lufthansa planes are getting a major upgrade. But not on a train that would get me to Munich on time! Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Air Canada immediately reserved adjacent seats for free (owing to kids) as part of the booking itself. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Lufthansa also need to recognise the fact that some people have breathing difficulties. After the 4th try we are done. On the day of my flight I also received confirmation for those seats. I just checked in for our light on United and they send me to Lufthansa to reserve seats. By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. Hi stillaliveca I have flown a number of Lufthansa flights like your within Europe. Due to the closure of the airports in Frankfurt and Munich on this day, all Lufthansa flights that should have taken off or landed in Frankfurt and Munich on Friday have been canceled. Of course, he proceeded to tell the flight attendant just exactly how important he was to the whole health of Delta airlines. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. 2.1. United in Pdx did a fabulous job of getting my bags to Pdx and sending the over 80 miles to my house. I find myself gravitating more and more towards LOT - they are usually cheaper, the service is much better and Warsaw is far superior as an airport to Frankfurt. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? Flights under Lufthansa flight numbers that are operated by Lufthansa or Lufthansa Regional (Lufthansa Cityline) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. LFH flights service have been deteriorating significantly both on the ground and on air. Welcome to Ryanair no 2. If you would like to change this seat, an amendment fee starting from EUR 25/CHF 35/USD 35 will be charged with effect from 21.6.2022. The seat change, after payment of the amendment fee, is possible within Economy Class per leg of the trip. Lufthansa: Check-in Policy - SeatGuru United/Lufthansa code share--can't reserve seats until departure After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. Re: Lufthansa seat reservations are not possible on this flight. I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. I also found out United and LOT dont talk to each other well.. Last fall I booked round trip SFO to Frankfurt via Lufthansa website, but was flying on United there and Air Canada returning. I go to the gate agent and ask for help. Lufthansa seat selection question - Fodor's Travel Talk Forums You will be allocated a seat automatically when checking in. Per Lufthansa website. Lufthansa Seat Reservation Mess Up Plus German Airport Strike They are clueless at Lufthansa about this. But with this, they will soon be topping the charts. Visit www.lufthansa.com for more information. And to come back later. Luft was my go to European airline but teutonic idiocy is obvious here. I had to pay $70 to ensure a seat with my husband. Save. Even BA let's you choose a seat 24 hour prior to departure. One journey, countless possibilities: your upgrade to Business Class on To contact Lufthansa Airlines customer service, you can call the number 1-844-822-0538. As a Lufthansa First Class or Business Class passenger, seats are reserved for you in the train's 1st Class compartment. I flew Eco light last week from LAX to FRA and Im TAP Gold and it wasnt a problem on either flight to just bring my luggage without any questions asked. So yeah, you can bet that youll most likely be assigned a middle seat, and if you dont want that, you can pay a 25 (or $35) fee for the privilege of being assigned a better seat. and when leaving Germany they demand to see your entry stamp into the EU.. Using your booking code you have access to all your flights. Lufthansa To Charge For Seat Selection On Economy Light Tickets Seat reservations after booking You can still reserve a seat even after you have booked your flight. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. a change of aircraft type resulting in no equivalent seat being available on the new flight. Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. I picked our seats and were given our boarding passes the next day at the airport. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. : ABCD10 or 132-312334) and your name. I recently flew to Frankfurt and was happy to chose a seat at checkin. As with any airline ticket today, you have to think about what you NEED from the flight to determine what your best option is. I've had previous issues similar to Jojo Rabbit's. I travel standby so always get last minute seat assignments after every paying passengers gets a crack at it (now including these Economy Lite passengers), and their automated system is set up to assign the BEST AVAILABLE seat at the time the actual seat assignment is given. I'm going to call Lufthansa and make sure everything is ok, I guess, but I had not having assigned seats. But for now I have left that behind and am enjoying my trip. Please note, however, that for safety reasons there may be restrictions on your choice. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? She handed me my boarding pass with a smile and I looked down and didnt say anything but I wasnt business class. By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . I don't know and I am If you're flying Economy Light, your seat is currently assigned only at check-in. Our main flght attendant was funny ,seemed to enjoy his work and was professional. Thanks Lufthansa. The contract comes into effect with the electronic confirmation of the booking. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. The group is . Lufthansa was a problem. Got to the gate with my boarding passboarding denied. Lufthansa is a new RYANAIR. I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Those traveling Economy Light, the base fare, will now be randomly allocated a seat and have to pay to change this. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? Have connected through MUC a few times from non -Schengen countries and no issues at all. Turkish does the same. Lufthansa is the worst perpetrator for failing to honour even paid seat selections when you've booked a K fare. Let us know in the comments! If the names are not available by this deadline, the booking will be cancelled (see Cancellation and Refunds). With an Economy Class booking, you can reserve your preferred seat online up to four (4) days before departure. The A350s will have three suites with up to four seats each. As a matter of fact that change was enough to where I now AVOID Lufthansa whenever possible! seat 3A). Lufthansa has unveiled some impressive new seats across all its cabins which will transform the customer experience over the coming years. KAYAK searches for flight deals on hundreds of airline tickets sites to help you find the cheapest flights. What does this mean? Pay attention to the information presented to you. Generally the 3 flights/day on the FRA-TLV routes are full. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. Coming back to sfo to Frankfurt the security personnel at Frankfurt were on strike. You are fluent in the German or English language. It relates solely to the selected category (e.g. I would be able to accept this, if LH's tickets in Eco Light where cheap. Please note that a confirmed advance seat reservation does not constitute a legal entitlement to a particular seat, but only the category selected, e.g. Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. For example, seat prices on Ryanair cost as little as 3 ($3.2) and rise to 14 ($15) for extra legroom options. I used that to log into the Lufthansa website in order to purchase a seat on the flight to Valencia. How can such an airline still have such a loyal following. Seat changes may be made due to operational reasons of the airline. Lufthansa Airlines1*8443102412 Reservation Number | TurnKey With a 180-degree recline, these seats can become flatbeds. They should realise things like the free seat assignment at check in aren't the reason people choose light over classic, but LH over EasyJet. It is not possible to pay the fare on the bus. Anyone worried, like I was, that we were going to get a 2017-era business class seat can rest easy thanks to the inclusion of the latest technology. As Lufthansa described this option up until now: Of course, all the remaining seats can still be selected free of charge once check-in for the relevant flight begins, usually from 23 hours before departure. On all of these flights I ended up getting my prefered type of seat - a window seat when I checked in. :), https://www.lufthansa.com/de/de/economy-light-tarif, (Just above the FAQ and right below the baggage calculator.). So, in sfo I hoped to choose at the airport. the United website and the Lufthansa website. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. After 1.5 hrs. Regardless of whether you prefer windows, aisle or more legroom, Lufthansa seat reservation gives you the option of reserving seats for you and your fellow travelers in advance or of choosing your preferred seats at check-in. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Lufthansa Airlines 1(844) 822-0538 Reservation Number You are not travelling with a person who would be dependent on your help in the event of an emergency. You can find out more about which cookies we are using or switch them off in settings. BTW , " Martin" is an idiot! Book your flights with Yatra.com and hold your seat for free. I had flown in the day before from Mauritius and had the told me I would have stayed in the airport and would have been able to return on my flight. Carriage must be booked and paid for on lufthansa.com or at a travel agency before commencement of travel. The flight reservation is confirmed (no waiting list bookings). ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445932', '');}, 'log_autolink_impression');airlines involved. A) Why are you taking the customers money and giving them front seats, then taking them away when they show up to the gate ? Lufthansa: This is the worst airline booking experience ever - See 39,264 traveler reviews, 7,915 candid photos, and great deals for Lufthansa, at Tripadvisor. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. Connecting between A and Z, particularly to a US flight is a hike and bc the elevators are often jam packed one has to go down 6 flights of stairs, not easy for the elderly, those with children or those with mobility issues. A refund for this reason is not possible. It appears that things have changed. But very sorry to say my experience vey recently on my travel from Dallas to Mumbai via Frankfurt had been very pathetic. Lufthansa seat reservations on intercontinental flights are free of charge for passengers in Premium Economy Class as well as in Business and First Class (seat reservations for continental feeder flights are subject to a charge). What if one refuses to do so? Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. To do this, find your trip under My Bookings. The woman I called at Lufthansa, since I was given the record locator for my flight on Lufthansa by the Untied flight, never even told me I could pay for a seat reservation. Do LH or Star elites get to avoid this fee? The only way they can get away with such behavior is because they really force people through their hubs. The 50/$70 'amendment' fee on roundtrip flights could be a huge factor for those choosing between full-service Lufthansa and low-cost airlines on shorter flights. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Thanks. I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? You receive an upgrade from Lufthansa for reasons of goodwill or operational reasons. I doubt it. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at any time. Please enable Strictly Necessary Cookies first so that we can save your preferences! Lufthansa unveils its new 'Allegris' business class cabin If they apply this to SEN, I will try hard to avoid LH wherever possible. I flew with them last month for the first time. The gap between Lufthansa and Ryanair has just narrowed even further. A pop-up will appear saying that your seat selection is not complete. You would like to change the seat offered at check-in at your own request. At the gate, it was a madhouse as many others (all?) Or the pre-selection is The only advantage I see booking code share is schedule timing suitable to the consumer. Not worth it. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. I just got a text from Lufthansa asking about our recent customer service experience. As for any chargeable seat product, the issuance of an EMD requires the simultaneous issuance of an ETKT (with flight booking) or an existing ETKT (when the preferred . Pretty soon, they should all be wearing Black Shirts and a Swastika. It is usually labeled "Airline Reference Code" or something like that. Since 2016 for flights to Europe I have exclusively flown American Airlines on their planes, and I have never had an issue with lost seat reservations. Absolutely ridiculous they are a 5 start airline. Heck with them. Seat . I tell him no, I dont think so, I've travelled for 50 years and this is not normal. They are operating in a very low level that is a significant liability to the Star Alliance. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. I am back to square one Having paid for seats and having them disappear. Simply click on the white "continue without all seats" button to finish booking without adding any extra fees. Hey there, I have to correct you on one thing: If youre Star Alliance Gold you do get one free checked luggage, it is just not indicated inside the app or during online check in. Hard to believe that. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. Most people booking a Lite fare are short haul travellers, who wouldnt really mind a middle seat for an hour or two. For the time being I cant totally avoid LH or OS but I am starting to consider other options, even if it means a connection or inter-European flights. Most helpful comments ( as chosen by the OMAAT community ). Save money on airfare by searching for cheap flight tickets on KAYAK. They position LH as premium, yet create these ridiculous light fares. Sorry, it was such a hassle for you. And I do prefer flying with Ryan then with you.. keep up this attitude See how far gets you, This is ludicrous. Update from a booking on Jan25 2022 - Long haul flight from SFO to BLR involving Air Canada and Lufthansa with 2 kids (2 and 9 years). It was the first time I ever had a panic attack on a flight from claustrophobia. Thanks Lufthansa. Passengers who have already purchased an advance seat reservation can change free of charge. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. There are still seats available on the flight you are checking in on. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. The flight is operated by Lufthansa, Lufthansa Regional (Air Dolomiti, Lufthansa CityLine) or Lufthansa Express Rail (DB). Lufthansa First Class seats. 2.2. The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat.
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