Wed, 11 May, 2022 at 5:09 PM. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? We could not access or find on Ticketmaster and vivid customer dis-service. Contact Us About The Company Profile For Vivid Seats LLC. He was very polite, professional, kind, and made the process very easy! I don't expect they are willing to give an apology. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Tickets to Aint to Proud Stage Play in West Palm Beach. Vivid Seats goal is to safely and securely connect customers with event tickets. Vivid Seats is famous for its courtesy calls. 1,560 talking about this. We were also told that the tickets would show up within 48 hours on the event. We paid $1,279.45 for these tickets. This is not what I paid for. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. We do this to make sure each fan is able to choose tickets that are most accommodating to them. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Refund of ticket price. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. It was smooth and I didn't have to do all re-ordering process again. Contact Customer Service | Vivid Seats Then allows the seller to change the date to the day of the event. These seats sell for $35.00 each. I do expect a refund of the differance that the seats should sell for. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Making sure our fans are able to attend their desired event through us is our top priority. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. B. Berlinda G. Today , California. Group tickets DO NOT need to have electronic tickets. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Very helpful indeed! Chicago Illinois He checked several times and assured me that the seats were handicap. Thanks Vivid Seats. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. No refund offered!! Yes. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: We have a 100% Buyer Guarantee. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. . If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Finally got my tickets and had a great time speaking to the very helpful gentleman. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. He was very knowledgeable and courteous. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Desired outcome: All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. They made me jump through hoops to get my money back. We invite you to reach out to our online support team by social media. They won't refund me or get me two tickets together. Vivid nor Ticketmaster seem to care about my issue. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. Sometimes the choice seems insufficient to customers. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. We also confirm that your tickets are general admission. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. For more information about reviews on ConsumerAffairs.com please visit our We encourage you to reach our to our online support team by sending us DM on social media. Can I exchange my tickets for a different quantity, or for tickets to another date or event? On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Unsubscribe easily. Worst ticket platform that gives two sh*ts about their customers. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Vivid Seats provides a "100% buyer guarantee." So what happened here? Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. This Yelper's account has been closed. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. But, what I'm reviewing . It asked how many tickets I wanted which I selected two. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. I bought my tickets 5 months before the show. This complaint was posted by a verified customer. If there is more I will do that as well lost time and money. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Long story short I never received the parking pass and had to pay in full at the gate. If you have any additional questions, we encourage you to reach out to our online support team on social media. This review was chosen algorithmically as the most valued customer feedback. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber Your trust is important to us. We were given multiple different messages from Vivid seats regarding the tickets. Could never get the tickets. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! On 02/16/2023, I bought two concert tickets. Products used:Tickets for an upcoming football game. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! So, if you sell tickets for $100, you will receive $90. The seller is not responsible for paying shipping fees. I would like to warm people to avoid buying tickets through Vivid Seats. Conveniently buy and. I called before the event and after. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Please refund me the differance between what you charged me and what the tickets actually cost. He said I should post the tickets for sale. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Desired outcome: Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I will always use vivid seats when getting my tickets. I expect to pay the normal service fees, but not what you charged me for the tickets. We appreciate you bringing this matter to our attention and will be following up with you again soon. Click here to get notifications about new complaints of Vivid Seats. Repeatedly asked to speak to manager and he refused. The tickets are yours now to you have to figure out what to do. Who Sets the Price on Vivid Seats? I was going to the AFC championship game and bought a parking pass from Vivid Seats. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. There were plenty of open spaces, but I wasnt allowed in. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . This will help us to determine next steps. I do expect a responce and an apology for this overcharge. So I have no tickets and am out $600. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. Address: 111 N. Canal Street. Paid $160 for a single ticket for a show that was rescheduled (twice). With 30 mins. Day of game they said only had 2 tickets available and sold my other 4. Vivid Seats - Home - Facebook Yes. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Is SeatGeek Legit? The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I'm very disappointed in Vivid Seats. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. That means the seats were $351, not $264. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It is never our intention to make our fans feel this way. Vivid Seats $7.5M Event Cancellation Class Action Settlement Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. I was unsure on how this all worked. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Vivid Seats Review | Top Ten Reviews Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. I wish you didn't exist. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Heads up. New customers can take advantage of this exclusive discount offer! There were no humans to talk to to get my tickets before the event started. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats We understand it's frustrating when events are postponed. I purchased tickets well in advance and the tickets weren't cheap. Vivid Seats | Buy Tickets on the App Store They are efficient, professional and the price is always right. I tried not to trip thinking I could sell them forward. I was charged $1, 053.00. and their online chat system is useless. The issue was they didnt have the tickets, but had 2 close by. Eugene was very helpful with my questions. I got nfl tickets from them that never arrived. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? He was absolutely fantastic at his job. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. The seller sets the ticket price. I had to purchase four more tickets that were handicapped seats from the venue. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. I had a great experience. Vivid Seats Reviews - vividseats.com - Review Centre I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO However, no matter what link they have provided I cannot access these tickets. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Companies can ask for reviews via automatic invitations. A link has directed you to this review. How reliable is vivid seats? Explained by Sharing Culture To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Total SCAM! + the only ticket rewards program around. My credit card was charged $328.30 that day. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop You can count on usas our fans already know. Call and ask what the service charge is before buying. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Desired outcome: To sell tickets, they must meet Vivid Seats requirements. Avoid purchasing thru Vivid at all cost. Should I buy tickets on Vivid Seats? How it works, fees, rewards BS. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. This is absurd! I asked to print the tickets for my group but was told I had to use the electronic system. I thought maybe that was the seller. After a couple days and a hour or two of being on hold I finally received my refund. VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Please refund me the differance between what you charged me and what the tickets actually cost. Vivid Seats gets you the best seats in the house | CNN Underscored Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Original review: Feb. 9, 2023. I just want the Tickets I spent over 2 thousand of my hard earned money on. We would like to look further into this for you. Looking for the best way to buy and sell mobile tickets? One can only hope these ticket monopolies will be better regulated in the near future. I bought tickets 2 months in advance. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. I suggest never doing business with them. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Nothing arrived. We value your privacy. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Vivid Seats Review Summary. Vivid Seats Review for February 2023 | Best Ticket Brokers However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Vivid seats will not do anything. Then the day of the event I got an email cancelling my ticket. The. I complained and they advised these were upgrade tickets and no refund would be issued. Dial 833-228-5143. Please Refund at least $1000. Looking for the best way to buy and sell mobile tickets? Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! There was some type of electronic glitch. These people are thieves and liars. Dont EVER use vivid seats for any purchases. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We lose as a result of your opportunistic business model. We spent $700 and had our experience ruined for really no good reason. We use dedicated people and clever technology to safeguard our platform. Beware. Below is a collection of reviews and ratings pulled for your easy reference. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Do not waste your time or money on this company. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com I purchased tickets for the New Edition concert through Vivid Seats. Abel helped me and made the process easy. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I called 2 seconds after I saw the $960 total. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. GAME WAS NEXT WEEK. This will surely increase the credibility of your complaint. 100% Buyer Guarantee is a complete falsity. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Disgusted. I bought 2 tickets to Super bowl for my 11 year old son. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. The request was put. We paid about $500 for the tickets in total. A. Amalia G. Today. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Its not final unless I had the tickets available which I didnt. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. This is clearly a loophole being used often by venues to protect these ticket scammers. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. Barbara, who is my agent, was absolutely the best that you could have. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. 1st time user. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews We are all set now and appreciate her cheerful assistance. Going to more events with Vivid Seats gets you to more events. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Never again. What 4 Analyst Ratings Have To Say About Vivid Seats. VividSeats has B rating with the BBB.org as of September 2022. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We encourage you to monitor your bank and email for further updates on your order. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. No issues at all, would use them again. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. The tickets were in TTC3 seats 30 and 31 in corner. I hate what you stand for. I asked to speak to the manager, told me there was no one above him. Despite very different reviews, the site is very popular not only in America but also abroad. He deserves 10 gold stars! 2023 Trustpilot, Inc. All rights reserved. It guarantees your tickets will be valid and arrive in time for the event. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. The site is a fraud and they are aware. I had to call to verify that these seats are in fact in different rows one behind the other. Never again. These were sold from the originator which means there's no reason they couldn't have been refunded. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. I have bought tickets through Vivid Seats for two different concerts. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Her personality was fantastic and the whole experience was just perfect. This changed due to Covid, but we did not get a refund because it was getting rescheduled. In one order, my tickets arrived via email within an hour or so. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . Ultimately, hung up on me. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. He reassured me of any concerns I had and was very patient with me. IE, Hundreds of people are standing in front of you. The request was put in minutes before. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Erika, we always want to leave a positive impression on our fans. I had a purchase trouble on Vividseats. He said they can't refund anything because they connect 3rd party sellers. I had to buy either 1 or 3. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj The buyer is responsible for these costs. 10.1K Ratings. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. They refuse to give refunds for anything. Vivid Seats. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events.
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